Three cheers for Dunkin Donuts! Woohoo! Recently I was visiting family in another state while some of them were on vacation. Wonderfully, I was asked to watch my grandkids, to which I was extatically willing to do. My daughter-in-law, who is a joy, wanted to make everything as comfortable and pleasant for me as possible. So, one morning, when a new franchise of Dunkin Donuts was opening, she got in line at 4:50am to see if she could take advantage of their Grand Opening special offer of “free coffee” for the next year. To my benefit, she was awarded this prize.
Upon my arrival at their new home, I was given a grand tour, explanations of the school drop offs and pickups, and what to find in the surrounding neighborhood. On the refrigerator I was shown a set of coupons for a free cup of coffee from the local Dunkin Donuts. As a long-time coffee coinsurer, I was pleased that it was Dunkin! So, onto Dunkin I go on that first morning of drop off at the local school. Before I go any further, I want to explicitly state that my comments here are not meant to be negative or discriminatory in any way, but instead, realistic and complimentary.
As I entered the parking lot the line for drive-thru extended around the building and beyond. I decided that since I was in no real hurry I would simply park and go inside. It was a great choice! As I entered the store, I could tell that the “newness” had not yet worn off, as everything was sparkling clean and the smell of fresh-baked donuts was fantastic. As I approached the counter to place my order, it was clear that the staff was super busy. So, I do what I usually do, I watched.
“Welcome to Dunkin, what can I get for you” remarked the young lady behind the counter? “I’ll have a medium black coffee” I said. I went on to show her the coupon my daughter-in-law had given me, and she asked if I wanted any cream, sugar or anything else with my order. “No thank you, that will be it!” Again, in no way being critical, the young woman appeared to be a bit “flustered” and not quite sure how to handle it. She put my order in the computer, scanned my coupon and said “It will be ready in a few moments.” “Wonderful.”
So again, I watched. In the area of the coffee making machines was a middle-aged woman preparing the plethora of coffee orders coming from the counter and the drive-thru. She too was a bit flustered. But to her credit, she was “getting-it-done!”
“I hate coming to this place” a man behind me said out loud. Clearly, he was upset that his order was taking too long, as his patience was running short! At this time the staff could sense his frustration, so to clear the air his order was processed immediately. I can’t help but say, I doubt that he could have done better than what I was watching. Kudos to the staff!
It appeared that the counter person and person preparing the large intake of orders were trained but probably needed more time and experience to become completely competent. But here’s where I get to the point to this whole story. The attitude in the store, from all the other workers, of whom I assume was at least one manager, was nothing short of complimentary, encouraging and supportive! Unfortunately, in so many cases that I have witnessed in the past, new employees that are still experiencing the “learning curve” are demeaned and made to feel incompetent or foolish. Not the case at this Dunkin Donuts! What a great place to be hired into! I only wish I lived in this town! Great job Dunkin, whoever runs this store needs a huge pat-on-the-back!
The Christian principle I see here is one of compassion. It’s one that Jesus exemplified in His ministry. The management at this facility showed understanding while holding the staff accountable yet compassionately nurturing with the employees while they learned and figured out how to apply their new knowledge and understanding to their lives. Isn't that what we are supposed to do with our understanding of who Jesus is?
NOTE TO SELF: Next time donuts or coffee need to be ordered, go to Dunkin!
Upon my arrival at their new home, I was given a grand tour, explanations of the school drop offs and pickups, and what to find in the surrounding neighborhood. On the refrigerator I was shown a set of coupons for a free cup of coffee from the local Dunkin Donuts. As a long-time coffee coinsurer, I was pleased that it was Dunkin! So, onto Dunkin I go on that first morning of drop off at the local school. Before I go any further, I want to explicitly state that my comments here are not meant to be negative or discriminatory in any way, but instead, realistic and complimentary.
As I entered the parking lot the line for drive-thru extended around the building and beyond. I decided that since I was in no real hurry I would simply park and go inside. It was a great choice! As I entered the store, I could tell that the “newness” had not yet worn off, as everything was sparkling clean and the smell of fresh-baked donuts was fantastic. As I approached the counter to place my order, it was clear that the staff was super busy. So, I do what I usually do, I watched.
“Welcome to Dunkin, what can I get for you” remarked the young lady behind the counter? “I’ll have a medium black coffee” I said. I went on to show her the coupon my daughter-in-law had given me, and she asked if I wanted any cream, sugar or anything else with my order. “No thank you, that will be it!” Again, in no way being critical, the young woman appeared to be a bit “flustered” and not quite sure how to handle it. She put my order in the computer, scanned my coupon and said “It will be ready in a few moments.” “Wonderful.”
So again, I watched. In the area of the coffee making machines was a middle-aged woman preparing the plethora of coffee orders coming from the counter and the drive-thru. She too was a bit flustered. But to her credit, she was “getting-it-done!”
“I hate coming to this place” a man behind me said out loud. Clearly, he was upset that his order was taking too long, as his patience was running short! At this time the staff could sense his frustration, so to clear the air his order was processed immediately. I can’t help but say, I doubt that he could have done better than what I was watching. Kudos to the staff!
It appeared that the counter person and person preparing the large intake of orders were trained but probably needed more time and experience to become completely competent. But here’s where I get to the point to this whole story. The attitude in the store, from all the other workers, of whom I assume was at least one manager, was nothing short of complimentary, encouraging and supportive! Unfortunately, in so many cases that I have witnessed in the past, new employees that are still experiencing the “learning curve” are demeaned and made to feel incompetent or foolish. Not the case at this Dunkin Donuts! What a great place to be hired into! I only wish I lived in this town! Great job Dunkin, whoever runs this store needs a huge pat-on-the-back!
The Christian principle I see here is one of compassion. It’s one that Jesus exemplified in His ministry. The management at this facility showed understanding while holding the staff accountable yet compassionately nurturing with the employees while they learned and figured out how to apply their new knowledge and understanding to their lives. Isn't that what we are supposed to do with our understanding of who Jesus is?
NOTE TO SELF: Next time donuts or coffee need to be ordered, go to Dunkin!





